Overview :

At Dragonedge Exim we strive to ensure a smooth and satisfactory trading experience. However, we understand that sometimes orders need to be canceled. Our cancellation policy outlines the procedures and conditions for canceling orders.

Eligibility For Cancellation :

• Order Status : Cancellations are only accepted if the order has not yet been processed or shipped. Once an order is in the processing or shipping stage, it cannot be canceled.
• Request Timing : Cancellation requests must be submitted within two hours of placing the order. Requests made outside this timeframe will be considered on a case-by-case basis.

How To Cancel An Order :

• Standard Orders : Orders canceled within two hours of placement are eligible for a full refund.
• Special Orders : Orders for custom or special items may incur a cancellation fee. This fee will be communicated at the time of the order.
• Processing Fees : Any processing or administrative fees incurred before the cancellation request may be deducted from the refund amount.

Refunds :

• Refund Processing : If the cancellation request is approved, a refund will be issued to the original payment method within thirty business days.
• Partial Refunds : In cases where a cancellation fee applies, the refunded amount will be adjusted accordingly.

Non-Refundable Items :

• Non-Cancellable Items : Certain items, such as digital products or services that have already been accessed or consumed, are non-cancellable and non-refundable.

Changes to the Policy :

• Policy Updates : Dragonedge Exim reserves the right to update or modify this cancellation policy at any time. Changes will be communicated via email or through updates on our website.

Contact Information :

• Customer Service : For any questions or assistance regarding cancellations, please contact us at [info@dragonedgeexim.com/(+91)-86606 73552].